Here are the tasks I performed at Koç System:

- Addressing and responding to system infrastructure-related requests within customer management scope.

- Installation, configuration, and management of virtual servers in Microsoft Server and Virtualization (VMware) environments.

- Performing basic configuration and management tasks in MS SQL.

- Basic administration of backup environments (NetBackup), including policy creation and backup restoration management.

- Managing user accounts in Microsoft Active Directory.

- Providing solution-oriented management, resolution, and coordination in incident, request, and change management processes within operational workflows.

- Conducting analysis and evaluations on systems and taking necessary actions based on the results.